State Farm® Insurance Agent Whitney Owens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Keith Johnson
February 6, 2026
5
out of
5
rating by Keith Johnson
"She didn't give up. Call dropped repeatedly. She took care of me!"
We responded:
"Keith, thank you for your review! I'm happy to know that you felt well taken care of, even with the call issues. Your satisfaction is important to us. If there's anything else you need, feel free to reach out!"
John Files
February 4, 2026
5
out of
5
rating by John Files
"Great customer service and a friendly experience! Thank you!"
We responded:
"Thank you, John! I'm happy you enjoyed the customer service and had a friendly experience with us. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Jake Yates
February 4, 2026
5
out of
5
rating by Jake Yates
"Very charming"
We responded:
"Thank you, Jake! I'm happy you found our service charming. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Timothy
February 3, 2026
5
out of
5
rating by Timothy
"My rep was very nice and explained in detail. I was very pleased with Lilian."
We responded:
"Thank you for your review, Timothy! I'm happy to hear that Lillian provided you with detailed explanations and a pleasant experience. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Christina Sanders
January 30, 2026
5
out of
5
rating by Christina Sanders
"My experience with Lillian has been great! She is amazing at what she does for(me) your customers..I think she is a great access for State Farm to have.We need more great and experience people like Lillian in customer service!❤️"
We responded:
"Thank you, Christina! I'm happy to hear about your positive experience with Lillian. She truly is an asset to our team, and we're grateful to have her. We appreciate your kind words and look forward to continuing to provide you with excellent service. Let us know if there's anything else we can assist you with!"
A Mutual Friend
January 27, 2026
1
out of
5
rating by A Mutual Friend
"I had a very disappointing experience with this insurance agency. In November I was charged 3 times the same month I had already paid, I noticed an additional $47 charge in the app. I paid it, then realized it was a duplicate payment and contacted the agency for a refund. I spoke with Morgan and later with the owner, Whitney Owens. They refused to issue a refund, claiming the money was owed to a prior insurance agency. I have never received any notice, bill, or documentation stating that I owed a previous agency anything. I asked multiple times for written proof from both agencies and have yet to receive any explanation. This situation has gone on for 2–3 months. During my final attempt to resolve the issue, I was met with dismissive and unprofessional behavior. To make matters worse, when I called to reinstate my insurance while awaiting resolution, I was told I was “ineligible,” which was not true. This happened right before a major storm, putting my home at unnecessary risk. I simply want transparency and my $47 returned if no proof exists. Unfortunately, this agency has refused to do either. They sent me to call Pat Frizzels Office and the only thing they gave me was a printout from Whitneys office. So far they haven’t been able to prove billing for the time I was at their agency, and yet I still do not have my money back. I guess I’m going to have to call the Arkansas Insurance Department, to get this settled and make a complaint."
We responded:
"Tiffany I cannot be held responsible for a payment made to a previous agency. There are so many possibilities as to why that charge is there - including being a past due payment. I cannot issue a refund for a payment my office didn’t take/process. Rewriting your review every few days and writing on my Facebook pictures is ineffective. I suggest you talk with State Farm Corporate, and if you see fit after their resolution The Department of Insurance. "
Dean Greer
January 24, 2026
5
out of
5
rating by Dean Greer
"We’re long-time State Farm clients whose agent just retired. We were transferred to Whitney Owen’s agency and were stewarded by her customer relations rep Paul Timmer. Paul reached out a few days after we were notified of the agent change and set up a meeting with us. He reviewed our insurance coverages with us and answered questions. We learned a few things we weren’t aware of and he provided context around each item. Paul represented Whitney’s agency very well and left us feeling confident that we have a strong team behind us. We appreciate the great service."
We responded:
"Thank you, Dean, for sharing your experience! I'm happy to hear that Paul was able to assist you effectively and provide valuable insights. It's great to know you feel confident with our team. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Chris Painter
January 16, 2026
5
out of
5
rating by Chris Painter
"Hollie helped me get car insurance for my two cars. She was really helpful and really nice. Definitely recommend you talk to her if you want insurance!"
We responded:
"Chris, thank you for your wonderful feedback! I'm delighted to hear that Hollie was able to assist you with your insurance needs. We appreciate your recommendation and are always here to help with any future insurance questions or needs. Let us know if there's anything else we can do for you!"
Brenda Noble
January 15, 2026
5
out of
5
rating by Brenda Noble
"Tyler answered all of my concerns & walked me through scenarios! All of my questions were addressed in the most kind & professional way! He has always been stellar when we’ve talked!!! I appreciate his professionalism!"
We responded:
"Thank you for your review, Brenda! I'm happy to hear that Tyler provided you with such a helpful and professional experience. We appreciate your kind words and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Charles Paskel
January 15, 2026
5
out of
5
rating by Charles Paskel
"I have been with state farm now for some years. Paul my rep there keeps me very well taken care of. Letting me kno about deals where I can bundle my home and auto. Is always a plus!!! Thank you all for providing me auto insurance??"
We responded:
"Charles - we are so humbled by this kind feedback! We are so happy to have you and look forward to taking care of your insurance needs for many years to come. ❤️"
L.B.C Collins
January 13, 2026
5
out of
5
rating by L.B.C Collins
"Lillian is the best! She was very patient and got me a policy that fit my life...Whitney Owens state farm agency is the place to be for all your insurance needs!!!!!"
We responded:
"Thank you, L.B.C Collins! I'm happy to hear that Lillian provided you with such a positive experience and helped you find the right policy. We’re committed to offering excellent service for all your insurance needs. Let us know if there's anything else we can assist you with!"
Treyday
January 13, 2026
5
out of
5
rating by Treyday
"Lillian helped me get my auto insurance down and explained thing clearly so that I understood what I was getting. Great service"
We responded:
"Thank you, Treyday! I'm happy to hear that Lillian was able to assist you with your insurance and provide clear explanations. We appreciate your feedback and are always here to help with any other questions or needs you may have. Thanks for choosing us!"
John Amerson
January 6, 2026
5
out of
5
rating by John Amerson
"It was a pleasant experience!"
We responded:
"Thank you, John! I'm happy you had a pleasant experience with us. If you ever need assistance or have questions, feel free to reach out. We’re here to help!"
Kiarra Lomon
January 2, 2026
5
out of
5
rating by Kiarra Lomon
"I wish I could give Lillian a 10 star she was phenomenal. She reached out to me to give me a quote. She was so nice so friendly, even though she wasn’t able to help me. She made sure to look over what I was already getting and what I was offered and an in informed me that it was a good deal, even gave me some advice. Whether it be auto or home, I highly recommend you reach out to her. She is so sweet so helpful. highly recommend having lillian as your agent!"
We responded:
"Thank you, Kiarra, for sharing your experience! I'm delighted to hear that Lillian provided such exceptional service and valuable advice. Your recommendation means a lot to us. If you ever need assistance in the future, feel free to reach out!"
salem325
December 29, 2025
5
out of
5
rating by salem325
"Paul Timmer was very attentive, and worked hard to get us the best rates possible for our needs."
We responded:
"Hey! Thanks for letting us know that you had a great experience. Paul was attentive and worked hard to find rates that fit your needs, and we appreciate you trusting our office with your homeowners insurance and other coverage."
Marcus Heard
December 23, 2025
5
out of
5
rating by Marcus Heard
"I just wanted to thank Lillian Patterson for professionalism. She answered every question I had."
We responded:
"Marcus, thank you for your review! I'm happy to hear that Lillian provided you with such professional service and answered all your questions. We appreciate your feedback and are here if you need anything else!"
Jeffrey Oliver
December 16, 2025
5
out of
5
rating by Jeffrey Oliver
"As a customer, I've been working with Paul at Whitney Owens State Farm over past few weeks in updating my policy. Paul has done an outstanding job with following up and keeping me informed during this process. I really appreciate Paul's diligence and his high level of professionalism."
We responded:
"Hey Jeffrey! Thanks so much for letting us know that Paul has been keeping you informed and on track with your policy updates. It’s great to hear his diligence and professionalism made a difference for you. We really appreciate you taking the time to share your experience!"
Justin Rucks
December 15, 2025
5
out of
5
rating by Justin Rucks
"Whitney Owen’s State Farm is a great place to have insurance if you need a great agent ask for Lilian Patterson great agent"
We responded:
"Thank you, Justin! I'm happy to hear that you had a positive experience with our office. Lilian Patterson is indeed a valuable part of our team, and I'm glad she could assist you. If you need anything else, feel free to reach out!"
Christine Boylan
December 15, 2025
5
out of
5
rating by Christine Boylan
"Just switched over with Lillian…. She was gr8 getting us through it all."
We responded:
"Christine, thank you for sharing your experience! I'm glad Lillian was able to assist you smoothly with the switch. If you have any questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Deidra Baker
December 10, 2025
5
out of
5
rating by Deidra Baker
"Lillian was very helpful and she cared that definitely makes a difference in a customer's experience."
We responded:
"Thank you, Deidra! I'm happy to hear that Lillian made a positive impact on your experience. Our team is dedicated to providing caring and helpful service. If you need anything else, feel free to reach out!"
Jessie Hampton
November 28, 2025
5
out of
5
rating by Jessie Hampton
"This morning I spoke with morgan she is always nice and respectful willing to answer my question and help me understand my policy thank you so much"
We responded:
"Thank you for your review, Jessie! I'm glad to hear that Morgan provided you with such helpful and respectful service. We appreciate your kind words and are always here to assist with any questions you may have. Let us know if there's anything else we can do for you!"
Makeiko Morgan
November 25, 2025
5
out of
5
rating by Makeiko Morgan
"Jackie at Whitney Owens State Farm, has the best customer service I've seen since myself, She explained everything thoroughly, and cared about getting me the right coverage. Great job Jackie please continue the awesome work and I will encourage any insurer check with you first. Thank you so much for saving me money."
We responded:
"Thank you, Makeiko, for your wonderful feedback! I'm happy to hear that Jackie provided exceptional service and helped you find the right coverage. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Chassy Poo
November 25, 2025
5
out of
5
rating by Chassy Poo
"Holly and tyler was very fast, professional and patient that I got my insurance with them the very same day, very great location to do business thank you 😊"
We responded:
"Thank you, Chassy, for sharing your experience! I'm happy to know that Holly's quick, professional, and patient service made your insurance process smooth and efficient. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Erika Henderson
November 24, 2025
5
out of
5
rating by Erika Henderson
"Paul is wonderful! Very helpful, knowledgeable, and friendly! I highly recommend him"
We responded:
"Thank you for your review, Erika! I'm happy to hear that Paul provided you with such helpful and friendly service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Roslyn Jackson
November 24, 2025
5
out of
5
rating by Roslyn Jackson
"Please be sure to ask for Tyler, he was very helpful with getting better rates than before!"
We responded:
"Roslyn, thank you so much for taking time out of your busy day to leave us some feedback. We hope to take care of your insurance needs for many years to come!"